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unknown ;) in my email from their customer service, they said for the sake of strict punishment, there will be no restoration for any kind of cases.

i got the same problem, contact the CS, and yes i'm banned lol. btw, have you ever purchase illegal ruby before? if yes, then that's the problem, not the mod. Atleast that's what happen with my case

i think i'm beaned already, after patch complete(before this emergency maintenance) try to log-in with vanilla version and stucked in "log in-get certificate" loop.