Show me your user.xml (I'd recommend blurring out your pass) and the error
<?xml version="1.0" encoding="utf-16"?>
<UserSettingsXml xmlns:xsi="
http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="
XML Schema">
<AuthType>Google</AuthType> <!-- Google/Ptc -->
<DefaultLatitude>43.643028</DefaultLatitude>
<DefaultLongitude>-79.388355</DefaultLongitude>
<DefaultAltitude>10</DefaultAltitude>
<PtcPassword>pw</PtcPassword>
<PtcUsername>username</PtcUsername>
<GoogleUsername>****</GoogleUsername>
<GooglePassword>*********</GooglePassword>
<KeepMinIVPercentage>85</KeepMinIVPercentage>
<KeepMinCP>1000</KeepMinCP>
<WalkingSpeedInKilometerPerHour>6</WalkingSpeedInKilometerPerHour>
<TransferDuplicatePokemon>true</TransferDuplicatePokemon>
<KeepMinDuplicatePokemon>1</KeepMinDuplicatePokemon>
<PrioritizeIVOverCP>true</PrioritizeIVOverCP>
<UseLuckyEggsWhileEvolving>true</UseLuckyEggsWhileEvolving>
<ExclusiveTransferMin>false</ExclusiveTransferMin>
<AllowQuickSpinUnban>true</AllowQuickSpinUnban>
<ItemRecycleFilter> <!-- Type and amount to keep -->